1. Cancellation Policy - If you do not show up for your scheduled appointment, and you have not notified us at least 48 hours in advance, you will be required to pay the full cost of the session as booked on the day of the appointment. If there is bad weather I will send a notice in the morning if the office is closed.

2. if you schedule an appt. for a couples session please do not show up individually without your partner without the therapists confirmed agreement. Couples who show up alone for scheduled couples sessions and have not spoken with their therapist about changing the appt. to an individual session will be asked to pay for the full couples session and will need to reschedule.

3. If you need to change or cancel an appt. you need to call or text 404-590-5264 and leave a message. All messages will be returned Mon.- Thurs. by the end of the day. If you call Friday through Sunday calls will be returned the following Monday. Please, do not use e-mail for scheduling.

4. Payment: Cash, check and credit card are accepted for payment.

5. All clients are asked to have a final termination session when therapy has come to an end. When you decide to end therapy please let me know that's happening so we can schedule appropriately. Healthy closure is one of the most important things we do in human relationship.

6. If you are having a medical emergency and cannot get in touch with me personally please call 911 or the Georgia Crisis Access Line 1-800-715-4225

While Luke Durain takes reasonable precautions to protect your confidential information, email, texting and social networking are not completely secure methods of communication.
Long distance consultation/coaching will be using videoconference, email, text and Whatsapp.
The purpose of email and other forms or electronic communication is to contact the client regarding scheduling appointments, reminding clients of their appointments, homework assignments, follow-up care or information regarding the client's business account. Electronic communication is not a way of communication new information regarding care or emergency treatment. This type of information will be exchanged in session.

I acknowledge that when I am choosing to engage in long distance consultation/coaching with Stephanie that we will be using videoconference, email, text, and Whatsapp. He has my permission to correspond with me via those same means of communication.

I understand that I am required to leave a credit card on file so that I can be charged for my sessions, and in case of missed appointments and late cancellations.

In order to avoid that charge, I must cancel my appointments at least 48 hours in advance by phone or email, at 404-590-5264 or luke@thecouplescollege.com
All fees will be discussed prior to any billing.